Privacy Policy

1. General

At TriLingo, we care about your personal data, so we have prepared this Privacy Policy to explain how we collect, use and share it.

This Privacy Policy (“Privacy Policy”) details the personal data TriLingo (“TriLingo”, “we”, “us” or “our”) receives about you, how we process it and your rights and obligations in relation to your personal data. TriLingo, a brand of Alfred Technologies (OPC) Pvt. Ltd registered at 613, Sushma Niketan, Road 03, Ward 13, Lobin Bagaan, Niche Chowk, Khunti, Jharkhand 835210, India is the data controller for the purposes of the General Data Protection Regulation (“GDPR”) and any relevant local legislation (“Data Protection Laws”).

By using or accessing the Service, you agree to the terms of this Privacy Policy. Capitalised terms not defined here have the meanings set forth in the terms and conditions (the “Terms and Conditions”), located at www.trilingo.in/terms. We may update our Privacy Policy to reflect changes to our information practices. If we do this and the changes are material, we will post a notice that we have made changes to this Privacy Policy on the Website for at least 7 days before the changes are made, and we will indicate the date these terms were last revised at the bottom of the Privacy Policy. Any revisions to this Privacy Policy will become effective at the end of that 7 day period.

If you are an employee, worker or contractor of TriLingo, the information about how we handle your personal information is available in the TriLingo internal knowledge base. With respect to employees based in India, we are committed to cooperating with Indian data protection authorities (DPAS) and comply with the advice given by such authorities with regard to human resources data transferred from India in the context of the employment relationship.

2. Information We Collect

This Privacy Policy explains how we collect, use and share your personal data.

Information you provide

Through the registration process, you will provide us with your name, e-mail address (or parent’s email address), and age or date of birth. You will also provide us with your payment transaction information if you choose to pay for TriLingo services.

Activity Data

When you use the Service, you will submit information and content to your profile. We will also generate data about your use of our Services, including your engagement in educational activities on the Service, or your sending of messages and otherwise transmitting information to other users (“Activity Data”). We also collect technical data about how you interact with our Services; for more information, see Cookies.

We only collect the data we need, which means we don’t record:

Username

Name

Profile Image

Email Address

Location or bio on the profile

Password

We do record the following data:

Tech Specs

Browser

Device Type

Operating System

View Finder Size

IP Address

Navigation

Pages Visited

URL Parameters

Session Duration

Learning Activity

Answers

Live Speaking Practice

When you take a Live Speaking Lesson, we will use your computer’s microphone throughout the lesson to speak to your tutor. You also have the option of using your camera to share your video with your tutor. TriLingo records these audio and video lessons and retains them until you close your TriLingo account. TriLingo uses this data to help improve the quality of the lessons and for internal research purposes.

TriLingo does not share any of your personal data with your tutor. You are completely anonymous to them by default, and you can freely choose whether you show them your video or tell them any personal details, such as your name, during the conversation. TriLingo only shares some basic skill level information with the tutor prior to your lesson, so they understand how best to speak to you.

Speaking Challenges

Some lessons involve you speaking into the app. To recognise speech, your audio may be sent to a third-party provider such as Google, Apple, or Amazon Web Services. We may ask you to allow TriLingo to collect and analyse your speech data to help us understand the effectiveness of our lessons and to improve the product. If you choose not to share your audio with us, or if we haven’t asked you yet, then your audio will not be used in this way. Any audio you agree to send to TriLingo is anonymised when it reaches our servers to ensure that no trace of your personal data remains attached to the audio.

Third-Party Data

We also collect information about you from third parties. For more information, see Information obtained by Third Parties.

Product Research and Development

We may contact you to participate in product research activities. These may include surveys, interviews, and other types of feedback sessions. When you participate in these research activities, the information you provide will be used to test, improve, and develop our products. We will record the video, audio and text transcriptions of this feedback together with any additional contact information you provide and will retain this data for two years.

Please contact us at [email protected] to:

Request more information about the research activities you have volunteered for.

Opt out of being contacted for research activities.

Request a copy of any research-related data you have provided to us.

3. Cookies

When you enter the Website, we collect your browser type and your IP address (a unique address that identifies your computer on the Internet).

In addition, we store certain information from your browser using cookies.” A cookie is a piece of data stored on the user’s computer tied to information about the user. We use session ID cookies to confirm that users are logged in. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide you certain features available on the Website (e.g., customized delivery of information).

You can find more information about cookies and how to manage them at http://www.allaboutcookies.org.

4. Information Obtained By Third Parties

To support and enhance the Service, we work with a variety of third-party advertising networks, marketing analytics service providers and website analysis firms, such as Google and Facebook (collectively, “Third Party Advertising Service Providers”). These Third Party Advertising Service Providers collect and use personal data about your visits to and use of the Website and mobile Application, as well as other websites in order to serve you with advertisements and content tailored to meet your preferences and likely interests or better understand ad effectiveness. Aggregate demographic and interest data will also be used for market research purposes.

5. Use of information obtained by TriLingo

TriLingo may occasionally send you service-related and product change announcements through the general operation of the Service. We will send you reminder notifications to support the TriLingo teaching methodology by reinforcing the learning cadence and helping maintain your learning streak. We process your data to help provide you with the Service and offer personalised features, to understand and improve our Service and to keep our Service safe and secure.

TriLingo may use or share anonymous data collected through the Service, including Activity Data, without limitation. As a business, it is critical that we perform our contract with you with the best service possible, and it is in our legitimate interests to perform these processing functions and to enable service emails by default to keep your data secure and provide our Service. You may opt out of any non-essential service emails at any time.

We may also use your contact information to send you notifications regarding new services, offers and promotions offered by TriLingo if you affirmatively consent to receive such communications.

When you register with TriLingo, some of your information is made public and available at various locations, including trilingo.in/profile/your-username and trilingo.in/users/your-username. This will include the data from your TriLingo Profile and Account (Name, Location, Bio, Username, User ID, Profile picture and TriLingo Plus membership status); your followers and the people you follow; and your learning progress. Your TriLingo account email address is not shown publicly. Third-party websites may be able to read, collect and use your public information for their own purposes.

Profile information is used by TriLingo to be presented back to and edited by you when you access the Service and to be presented to other users. In some cases, other users may be able to supplement your profile, including by submitting comments (which can be deleted by you). TriLingo uses this information to provide you with support, to send you essential notifications, to enforce our terms, conditions and policies, to communicate with you, to administer the Services, and for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes. TriLingo’s Terms and Conditions provide the contractual lawful basis for these processing activities.

Sharing your personal data with third parties

TriLingo shares your personal data only when it is necessary to offer the Service, legally required, or permitted by you.

We will provide personal data to hosting providers such as Amazon Web Services, search engine providers such as Google.

These data processors help us bring you the Service. For example, we may share your information in order to detect where or how you encountered a bug when using our mobile application. In connection with these operations, our service providers will have access to personal data for a limited time. When we utilise service providers for processing any personal data, we implement contractual protections limiting the use of that personal data to the provision of services to TriLingo.

We will be required to access and disclose personal data in response to lawful requests, such as subpoenas or court orders, or in compliance with applicable laws. Additionally, we will access and share accounts or other personal data when we believe it is necessary to comply with law, to protect our interests or property, to prevent fraud or other illegal activity perpetrated through the Service or using the TriLingo name, or to prevent imminent harm. This will include accessing and sharing personal data with other companies, lawyers, agents or government agencies.

If the ownership of all or substantially all of the TriLingo business, or individual business units or assets owned by TriLingo that are related to the Service, were to change, your personal data will be transferred to the new owner. In any such transfer of information, your personal data would remain subject to this section.

TriLingo will share aggregate or anonymous data collected through the Service, including Activity Data, for purposes such as understanding or improving the service.

6. Data subject rights and data retention

You can manage your account settings https://www.trilingo.in/settings/account to update, amend, and correct your information.

You also have the following rights in relation to the personal data we hold about you, unless provided otherwise by local law:

1. To request access to, or erasure of, the personal data we hold about you.

2. To request that we restrict the processing of the personal data we hold about you.

3. To object to our processing of personal data relating to you.

4. Where you have given us consent to process your personal data, you have the right to withdraw that consent at any time.

5. To export the personal data you have provided to TriLingo in a format that can be transferred electronically to a third party.

6. To delete your account with TriLingo by following the instructions available through the Service.

TriLingo will retain your data until your account is deleted, after which point we will retain anonymous data collected through the Service, including Activity Data, which may be used by TriLingo and shared with third parties in any manner. Information associated with the TriLingo, including results, will be kept indefinitely by TriLingo to improve the examination and for research and analysis.

Please note that some of these rights are not absolute. In some cases, we may refuse a request to exercise particular rights if complying with it meant that we are no longer able to meet our contractual obligation to provide you with particular products and services. We will keep you informed as to the actions that we can take when you make your request.

7. Third-party websites and links

Please note that you may have cookies placed on your computer by third-party websites that refer you to our Service. Although we do not share your personal data with these third-party websites unless it is reasonably necessary to offer the Service, they may be able to link certain non-personally identifiable information we transfer to them with personal data they previously collected from you. Please review the privacy policies of each website you visit to better understand their privacy practices. In addition, TriLingo would like to inform you that anytime you click on links (including advertising banners), which take you to third-party websites, you will be subject to the third parties’ privacy policies.

Our Services contain links to other sites operated by third parties. TriLingo does not control such other sites and is not responsible for their content, their privacy policies, or their use of personal data, including any personal or financial information collected by our third-party payment processor to process payments for in-app purchases. TriLingo’s inclusion of such links does not imply any endorsement of the content on such sites or of their owners or operators except as disclosed on the Services. Any information submitted by you directly to these third parties is subject to that third party’s privacy policy.

8. User Privacy Rights

Users of TriLingo have the right to:

Access a copy of the personal information we hold about you.

Understand how we process your personal information and how it may be shared.

Opt out of having your personal information shared with certain third parties.

Request that we delete your TriLingo account and personal information.

To make such a request, please send an email to [email protected].

9. Links

The Service may contain links to other websites. We are not responsible for the privacy practices of other websites. We encourage users to be aware when they leave the Service to read the privacy statements of other websites that collect personally identifiable information. This Privacy Policy applies only to information collected by TriLingo via the Service.

10. Information security

TriLingo has implemented administrative and technical safeguards that it believes are appropriate to protect the confidentiality, integrity, and availability of your personal data, Testing ID, User Photo, access credentials, and TriLingo English Test results. However, given sufficient resources, a determined attacker could defeat those safeguards and may, as a result, gain access to the data we seek to protect.

11. Contact Us

TriLingo’s headquarters are located in India at:

TriLingo (Alfred Technologies OPC Pvt. Ltd),

Sushma Niketan 613, Road 03, Ward 13,

Lobin Bagaan, Niche Chowk,

Khunti 835210, Jharkhand

India

Phone: +91-919-976-9697

For all data privacy inquiries and any questions or concerns you have about this Privacy Policy, please contact our Data Protection Officer at [email protected].

For all support inquiries, please go to https://support.trilingo.in

Last revised on 1st May, 2025